HOW DO I RECEIVE MY CONFIRMATION?
When you book your tour you will receive an email confirmation of your booking.
IS THERE A RISK I'LL MISS MY SHIP IF I DON'T BOOK THROUGH THE CRUISE LINE COMPANY?
No there isn’t. All of our tour operators and organisers are fully aware of the ship’s departure time, and will have you back to the ship in plenty of time prior to sailing.
The way the itinerary is arranged we are close to the ship terminal towards the later part of the tour and our partners in Noumea have never had a problem.
UNDER WHAT CIRCUMSTANCES CAN I RECEIVE A REFUND?
Please read our terms and conditions located in the website footer.
WHERE DO I GO TO JOIN MY TOUR?
All information regarding meeting point will be included in your confirmation email.
We also include contact details if for any reason you are unable to meet up with your guide.
DO WE NEED TO TAKE LOCAL CURRENCY ON THE TOURS?
In case you wish to purchase something on your day out it’s worth having some local currency on hand. There is a foreign exchange desk inside the main terminal in Nouméa. Our tour guide will be able to assist you with this. Where EFTPOS is available the minimum spend is usually 1000XPF.
DO YOU CATER FOR PEOPLE WITH SPECIAL REQUIREMENTS?
If you have any special requirements please send us an email and we will do our best to accommodate your requests.
DO I NEED TO BOOK EARLY?
Early booking is recommended as we only have limited numbers available. When a tour is fully booked requests can be made to be placed on a waiting list.
IS THERE A MINIMUM AGE REQUIRMENT FOR ATTENDING A TOUR?
Anyone under the age of 18 cannot participate without a parent or a guardian.
ARE THERE PLENTY OF PUBLIC CONVENIENCES (REST ROOMS) ALONG THE WAY?
Our guides will point out all rest rooms along the way so all of our customers will be aware at the beginning of the tours.